Your business should be exciting. Your processes? Not so much.
We deal with broken workflows and the risks they expose all of the time. Internal and external customers don’t get what they need when they need it, and the people involved in those processes are frustrated that they spend too much time on putting out fires rather than what they were hired to do. Whether you’re a corporation or a law firm, this increases risk and wastes time and money.
Lean/ Six Sigma continuous improvement, a proven methodology for eliminating errors and rework and saving costs since the 1950s, has been an institution at companies like Toyota and General Electric for decades. As Certified Lean/Six Sigma Black Belts, we apply this body of knowledge to the legal, compliance and risk management functions.
Every hour your team spends correcting errors or on rework is an hour that could have been used to resolve a legal issue or complete a service for an internal customer. This opportunity cost is substantial when you must do more with less.